We do our very best to ensure that you receive your zoey design products as fast as possible. Our products are distributed from our studio in Istanbul, Turkey.
Shipping costs for the orders are calculated automatically by our system. Your orders will be shipped mainly by UPS (international orders) and Yurtici Kargo (domestic orders).
Shipping is free of charge for the orders over 500TL within Turkey. The fix shipping fee for the orders below 500TL will be added automatically to the total amount on the cart page.
1-2 working days for the orders in Istanbul
2-4 working days for the rest of the cities in Turkey
After you purchase your product, you will receive an automatic mail about your order details. If you would like to make any change or cancel your order, please inform us as soon as possible. You can contact us by emailing to info@zoey-design.
On weekdays (except national holidays) the goods ordered until 13:00 h will be shipped on the shipping days, Monday, Tuesday and Thursday.
When our courier company issue your order, you will receive an automatic mail about the tracking number and status of your order.
The shipping fees will be calculated by our system and added automatically to the total amount on the cart page. You will see the total amount before placing the order.
2-3 working days for Europe
3-5 working days for the rest of the world
Orders may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary from country to country, so we advise all our customers to contact their local customs office or tax authority.
The customer must take full liability for any parcels returned to us due to unpaid customs charges.
The amount to be paid will depend on the type of goods and where they are produced (country of origin). As stated above, it is the customers’ responsibility to cover any duties and fees levied by their own country (if applicable). If you do not pay this fee, local custom regulators will not release the package to you and will send it back to zoey design’s studio in Istanbul.
It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties.
Order cut-off times are provided as a guideline only and do not take into account possible delays caused by payment authorization.
Orders will be processed in accordance with the Terms and Conditions.
We are unable to change the delivery address on orders.
When your order is dispatched, we will send you a confirmation email with your tracking details so you can follow your order’s journey.
Please contact us if you have any questions or concerns about your order delivery.
Telephone: +90 850 307 8195
When contacting us please provide your order number so that we can give you a fast and accurate response.