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SHIPPING POLICY

 

SHIPPING TIMES

We do our very best to ensure that you receive your zoey design products as fast as possible. Our products are distributed from our studio in Istanbul, Turkey.

 

SHIPPING CHARGES

Shipping cost for the orders are calculated automatically by our system. Your orders will be shipped mainly by Ups (international orders) and Yurtici Kargo (domestic orders).

 

DOMESTIC ORDERS

Shipping is free of charge for the orders over 500TL within Turkey. The fix shipping fee for the orders below 500TL will be added automatically to the total amount on the cart page.

 

DELIVERY PERIODS

1-2 working days for the orders in Istanbul

2-4 working days for the rest of the cities in Turkey

After you purchase your product, you will receive an automatic mail about your order details. If you would like to make any change or cancel your order, please inform us as soon as possible.

In the weekdays (except national days) the goods ordered until 13:00 will be shipped on the shipping days, monday, tuesday and thursday. 

 

When our courier company issue your order, you will receive an automatic mail about the tracking number and status of your order.



INTERNATIONAL ORDERS

The shipping fees be calculated by our system and added automatically to the total amount on the cart page. You will see the total amount before placing the order.

 

DELIVERY PERIODS

2-3 working days for Europe

3-5 working days for the rest of the world

 

Orders may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary from country to country, so we advise all our customers to contact their local Customs office or tax authority.

The customer must take full liability for any parcels returned to us due to unpaid customs charges.

 

The amount to be paid will depend on the type of goods and where they are produced (Country of Origin). As stated above, it is the customers’ responsibility to cover any duties and fees levied by their own country (if applicable). If you do not pay this fee, local custom regulators will not release the package to you and will send it back to zoey design studio in Istanbul.

 

 

 

PLEASE NOTE

It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties.

 

Order cut-off times are provided as a guideline only and do not take into account possible delays caused by payment authorization.

 

Orders will be processed in accordance with the Terms of Service.

We are unable to change the delivery address on orders



TRACKING

When your order is dispatched, we will send you a confirmation email with your tracking details so you can follow your order’s journey. Please Contact Us if you have any questions or concerns about your order delivery.



Telephone: +90 850 307 8195

Email: info@zoey-design.com

 

When contacting us please provide your order number so that we can give you a fast and accurate response.

zoey exclusive | RED LEATHER | KEY CHAIN

As a gift or an addition to your zoey phone necklace, the zoey key chain is the perfect choice!

Made from beautiful leather and available in different colours, the zoey key chain is an eyecatcher that keeps your keys together or supplements your style as an accessory to your bag.

Your key chain can be customised with your name or a message in silver or gold beads to add to its individuality.

Handmade with love in Istanbul, every zoey item is as unique as you are.


   CONTENT:

 Material: genuine leather | metal - gold plated

• Lenght: 14 cm 

 Diameter: 5 mm


   PLEASE NOTE:

• You can add your name or a message in gold or silver letter beads.

  Attention: Due to the production in Turkey Q, W and X are not available as letter beads.

 You can choose from gold or silver metal alternatives for most metal parts of your zoey.

• Each piece is handmade and unique, therefore there may be slight differences in colour, size, shape or texture.

• The colour of the metal parts may faint or change colour due to humidity, perfume or sun exposure.

• Please notice that leather as a natural product will gain patina and change colour over time and colour coated leather

  may crinkle and the colour may break.


Handmade in Istanbul with love...                       

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